Terms & Conditions

IT IS IMPORTANT THAT EACH USER (“YOU”) READ THE FOLLOWING TERMS & CONDITIONS OF USE (“TERMS & CONDITIONS”) CAREFULLY BEFORE YOU REGISTER FOR AND ACCESS THE HEALTHI ONLINE SERVICES (“SERVICE”) MADE AVAILABLE BY SVASTH LIFE LIMITED (“WE” OR “US”) ON THE WWW.HEALTHI.IN WEBSITE (“SITE”) . BY ACCESSING THE SERVICE, YOU WILL BE ACKNOWLEDGING YOUR AGREEMENT TO BE BOUND BY THESE TERMS & CONDITIONS.

healthi is the trading name of Svasth Life Private Limited, a Private Limited Company incorporated in India under the Companies Act. 1956 having its corporate office at 2473, 16F Main, HAL 2nd Stage, Indiranagar, Bangalore 560038.

(a) Our ServiceThe Service incorporates all content on this website and the features we offer through it, including any assessments, are designed and intended to be used as an interactive information resource to help you make appropriate lifestyle and well-being choices and as a platform that facilitates the conduct of various medical tests, consultations and related services (the "Packages") offered by doctors, clinics, hospitals and diagnostic centers (the “Providers”) through the Site.You hereby acknowledge that the information provided to Svasth is to enable us to provide our services to you and you hereby give your consent to us to access the Service provided as we deem required in the provision of our services. This Site is not designed to provide specific medical advice, diagnosis or treatment in any individual case. You should always seek the advice of your doctor if you have any physical or mental health concerns and before embarking on any new lifestyle or exercise regime.

(b) Acceptance of TermsThese Terms & Conditions apply to all users of our Service. By registering to access our Service, you are agreeing to abide by these Terms & Conditions. You must complete the registration process to be able to access our Service.

(c) Revocation and SuspensionWe may immediately revoke or suspend your right to access the Service and the Site without any liability to you in the following circumstances:1. if our agreement with your employer or service provider to provide you with access to the Service is terminated or otherwise comes to an end;2. if you are in breach of these Terms & Conditions;3. if we need to carry out maintenance of the Service or Site;4. if your employer or service provider so requests it for any reason; or5. if we are unable to provide the Service due to any circumstances beyond our control.

(d) Registration and Provision of InformationWhen you register to access our Service you will be asked to provide us with information about yourself. This information will be collected and used in accordance with the terms of our Privacy Policy, which forms part of these Terms & Conditions, and you agree that we may process the information you provide in the ways and for the purposes set out in our Privacy Policy.In return for the opportunity to access our Service, you agree to provide us with true, accurate and complete information about yourself upon registration and at all other times and to abide by these Terms and Conditions.

(e) PasswordYou will be required to create an account and provide us with your e-mail address and mobile number, which will be used by us to identify you, and create a password. If no email address exists we will create use your mobile number as login for you. You are responsible for the security and proper use of your password. You must ensure that you keep your password safe and secure and that you keep it confidential and do not disclose it to anyone. You will be responsible for all activities which occur under your account. It is your responsibility to: (i) notify us immediately of any unauthorised use of your e-mail address and password or any other breach of security as soon as you become aware of it and (ii) take immediate steps to change your password in such case.

(f) Automated ProcessingAs part of accessing the Service, you may be able to complete various surveys or tests in person and online to measure different aspects of your health and lifestyle. The results of these tests or surveys are produced on an automated basis using aggregated statistical information giving generalised results for typical or average cases and are not in any way to be taken as a definitive diagnosis, advice or recommendation in any particular case. You shall be solely responsible for any decision you make and action you take based on such results. If you object to such results being produced on an automated basis you will be unable to access the Service.

(g) E-mail CorrespondenceAs part of the Service, we may send you e-mails on various matters, including technical support, health & well-being encouragement, encouragement to use the Service, related health and wellbeing services from Svasth, our partners, and associates etc. We will not include sensitive personal data about you in these emails.You may e-mail us with technical support queries about the Service and to give us feedback on the Service by clicking here . However, please note that we are unable to respond to e-mails on any other issues and cannot guarantee that your e-mails will be secure from interception by third parties. You should always refrain from including sensitive personal data in your e-mails. You agree we will not be liable for any unauthorised interception of your e-mails.

(h) External LinksWe may provide links to other websites or resources as a convenience to you but we do not endorse nor are we responsible for the contents of such websites. We do not warrant that those websites are free from viruses, trojans, worms or other harmful or malicious components. We are not responsible for the availability of those websites, nor will we be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.

(i) Information provided by third partiesInformation provided by third party sources is for general guidance only and we do not accept responsibility for its accuracy. Such information is not designed or intended to produce a specific diagnosis in any particular case. Users are advised to seek advice from their doctor before attempting to self-diagnose or treat any physical or mental condition.

(j) Services provided by third partiesIn the course of your accessing the Service, services of independent third parties such as doctors, clinics, diagnostics centres, hospitals etc. may be engaged by you, on the suggestion of Svasth. Svasth does not endorse the services provided by any Provider and while Svasth has made best efforts to ensure the accuracy and value of the services provided by such independent third parties, Svasth shall not be liable for the services provided by such third parties. Users are highly recommended to evaluate the services of such third parties independently and seek the advice of a Doctor before engaging such third party service providers. Thereafter, you shall out of your own free will, decide as to whether such third party should be engaged or not. In the event of any dispute, you shall resolve the dispute with such third party service provider and neither you nor the third party provider shall have any recourse against Svasth.
Notwithstanding anything to the contrary contained herein, User alone shall be liable for User’s dealings and interaction with the Providers contacted or managed through the Website and Svasth shall have no liability or responsibility in this regard. Svasth does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the information or details provided by such Providers or any third party through the Website. The Services should not be used for emergency appointment purposes.Notwithstanding anything to the contrary contained herein, the Providers alone shall be liable for Provider's dealings and interaction with Users contacted or managed through the Website and Svasth shall have no liability or responsibility in this regard. Svasth does not guarantee or make any representation with respect to the correctness, completeness, timeliness or accuracy of the tests conducted and reports generated by the Providers.Svasth shall not be responsible for the mishaps/missed services due to no service/no show from the Providers for sample collection and / or doctors and other service providers at the scheduled appointment time; Svasth shall not be responsible for any error or delay in the sample collection and/ or reports generated by the Providers;It is specifically agreed that if the services provided by independent third parties including but not limited to Svasth partners, and associates are engaged by you, Svasth shall not be liable, in any manner, for any claims, actions, losses, damages, penalties, costs, charges, expenses, suits, or proceedings of whatever nature made, suffered or incurred, including, without limitation, any legal or other fees and expenses incurred in connection with any action or claim resulting from or arising directly or indirectly out of the services of such third parties, whether or not the services of the third party/ies has been suggested by Svasth.

(k) Proprietary Rights and LicencesAll text, software, music, sound, photographs, graphics, video, page layouts, design and other material on the Site including all copyrights, database rights, trademarks, service marks, patents or other rights related thereto (together "Intellectual Property Rights") belong to us or third party licensors.Except as expressly provided in these Terms and Conditions, you are not entitled to use and shall have no interest in these Intellectual Property Rights, the software we use to operate the Site and Service, or anydata generated by other users of the Site and Service. You acknowledge that you have only a revocable and limited right to access the Site and the Service subject to these Terms and Conditions.You are not permitted to change, adapt, copy, store, publish, rent, licence, sub-licence, sell, hire, lend or distribute in any way any of these Intellectual Property Rights, or to do any other act or omit to do any other act which may harm or otherwise prejudice any of these Intellectual Property Rights.No content or part of the Site or Service may be distributed or copied for any commercial purpose. No content or part of the Site or Service may be decompiled, reverse engineered or reproduced or transmitted to or stored in any other website or other form of electronic retrieval system.

(l) Disclaimers and LimitationsSubject to our service commitments to your employer or service provider and to the full extent permitted under applicable law, you agree that:

1. The Service is provided to you on an "as is" and "as available” basis. We do not guarantee that the Service and/or the Site will be maintained in a fully operational condition or error free, nor that it will be free from viruses, trojans, worms or other harmful or malicious content;

2. While we will try to ensure the accuracy of any information contained within the Site or provided to you as part of the Service, we do not make any representation or give any warranty as to the accuracy or the quality of the content or any aspect of the Service or service of a third party that may be recommended nor that the use of the Service will confer any benefit on you or will improve your health, wellbeing or morale. The Service is only designed and intended to be used as an interactive information resource to assist you in making your own health and lifestyle decisions;

3. We will not be liable for any damage to your equipment or data as a consequence of your use of the Service; and

4. No advice or information obtained by you through or from the Site or Service, or obligation set out in these Terms and Conditions will create any warranty or condition not otherwise expressly stated in these Terms and Conditions.

(m) Disclaimers and Limitations of your Employer

By registering for your employer provided health check services, you hereby confirm that you have voluntarily signed-in, registered and enrolled yourself for the services to be conducted by Svasth. Any further services that you may acquire through Svasth are voluntary and at your discretion. Your employer does not endorse the services provided by Svasth or the Providers. You fully understand and agree that your employer has no control or supervision over Svasth or any of the Providers or other service providers that may participate in the services provided initially or subsequently. Your employer in no manner can be held accountable or liable for any issues arising out of services provided by Svasth or any of the doctors, hospitals, diagnostics centers, clinics or other service providers or the quality of the services themselves. Your employer does not guarantee or otherwise assure quality or timeliness of the services or performance otherwise of / by Svasth or any of the doctors, hospitals, diagnostics centers, clinics or other service providers accessed through the healthi Site. You agree that your employer has no liability, obligation or responsibility whatsoever for any such correspondence and transaction between you and Svasth or any ofthe doctors, hospitals, diagnostics centers, clinics or other service providers accessed through the healthi Site. You shall independently agree upon the manner and terms and conditions of service delivery, etc. with the Service Provider. As you register for the Program, you agree that your employer may share your sensitive personal data or information with Svasth or its affiliates. Sensitive Personal data or information shall have the same meaning as ascribed in the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.

(n) Limitation of LiabilityTo the full extent that we are lawfully able to do so, we disclaim all liability to you relating to any claims, losses and/or damages of any nature resulting from: (a) your access or inability to access the Site or Service; (b) your access of, or reliance on, any of the information on the Site or provided to you by us; and (c) any unauthorised access to your information (d) any other damage that may occur to any property in the course of accessing the Service. Nothing in these Terms and Conditions shall seek to exclude or limit liability for personal injury or death caused by our negligence or which cannot otherwise be excluded by law.Your employer, to the fullest extent permitted by law, disclaims all warranties and liability. Your employer excludes all liability to the fullest extent permissible by law whether in contract, tort (including liability for negligence) or otherwise for the accuracy, suitability, quality or completeness of services offered by Svasth or any of the doctors, hospitals, diagnostics centers, clinics or other service providers accessed through the healthi Site. By registering for service with Svasth you expressly waive all the claims or rights which may arise or accrue against your employer on account of the failure of controls, supervision or deficiency in the services or otherwise.

(o) Amendment of Service or these Terms & ConditionsWe reserve the right to make changes to the Service and these Terms and Conditions. Please review the Service and these Terms and Conditions for updates or changes. Your continued access or use of the Service shall be deemed your acceptance of the then current version of the Terms and Conditions.

(p) GeneralThe Site and the Service is designed and intended for adults and you may only access the Site and use the Service if you are at least 18 years old or such other statutory age of majority if greater than 18 years old be permitted to access the service.These Terms & Conditions, along with the Privacy Policy, constitute the entire agreement between us in respect of your access of our Site and Service and supersedes any and all prior agreements, arrangements and representations.If any of these Terms & Conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable to the full extent permitted under applicable law. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.These Terms & Conditions will be interpreted and construed in accordance with the laws of India and will be subject to the exclusive jurisdiction of the Bangalore Courts to which you and us each hereby agree to submit.You and we both agree that we do not intend that any of these Terms & Conditions shall be enforced by any person who is not a party to these Terms & Conditions.For up-to-date information on our services and technical support facilities or if you are dissatisfied with the Site or our Service or have any questions concerning these Terms & Conditions, please write to support@healthi.in

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